Online Courses

Improving the Patient Experience in the Healthcare Setting

Price: $8.00
Nursing CE: 1.00   Imaging CE: 2.00
This course is accessible until 3/31/2026
This course is also available in one or more course bundles.

Based on the findings of a leading healthcare facilities, this course will help enhance the healthcare professional's ability to effectively communicate with patients in order to satisfy patients' needs and expectations. The course focuses on how to best communicate important and relevant information to a diverse patient population that will establish trust with the patient. Particular attention is given to the healthcare professional's role in communication, ethics, protocols, patient confidentiality, image quality, and professionalism.

ACCREDITATION STATEMENT

AdventHealth University Division – echelon® is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

echelon® is an approved CE provider by the Florida Board of Nursing.

AdventHealth University Division echelon is approved by the California Board of Registered Nursing. Provider Number CPE16352.

NOTE for Imaging: This activity may be available in multiple formats or from different sponsors; individuals may not repeat and report a self-learning activity for credit twice in the same biennium. You must be licensed in the state of Florida to report an activity that is only approved by the state. If this activity is also approved by an organization that ARRT has approved to evaluate CE, select that organization’s name, as opposed to the state licensing agency name.

ANCC Accredited Organization

This course reports to CE Broker

Upon successful completion of this course, the participant will be able to:

  1. Identify specific needs of the patient, both for communication and comfort, and describe ways to meet those needs.
  2. Describe appropriate strategies to work with special needs patients, including issues related to age and circumstances that require special consideration/handling.
  3. Indicate procedures and protocols that are essential to ensure accurate and appropriate patient service.
  4. Identify ways to let patients know their perspective is being considered.
  5. Describe steps to take to ensure that physicians' needs are met.
  6. Identify the issues related to maintaining a professional environment with peers, students, and patients, including patient confidentiality.

Qualified Planners/Faculty

Jerry T. Shilling, MA, RT (R)

Mr. Shilling graduated from Webster University with a Master of Arts in Health Services Management. He has worked at Florida Hospital for the past nine years as the Assistant Director of Radiology. His resume includes 38 years of radiology experience in several hospitals with over 30 years in radiology leadership designing and implementing radiology services including diagnostic, nuclear, MRI, CT, mammography, PET, angio, and ultrasound. Mr. Shilling has also been responsible for the start-up of several radiology clinics and radiology services in physicians' offices.

Disclosures
*There are no relevant financial relationships with ineligible companies for those involved with the ability to control the content of this activity.

Deena Slockett, MBA, EdD

Deena L. Slockett, MBA, EdD has spent over twenty years providing service and instruction in the areas of Radiologic Sciences, Business, Finance, Leadership and Organizational Strategies for Adventist University of Health Sciences. After starting her career in the clinical arena, she is now the Vice-Chair of the Department of Radiologic Sciences and professor for many traditional and on-line courses in radiologic sciences, business and healthcare administration. Dr. Slockett earned a Bachelor of Science in Healthcare Administration from Barry University, a Master of Business Administration from Webster University, and a Doctor of Education in Organizational Leadership from Pepperdine University. Her research in servant leadership focuses on physicians and their perceived work life satisfaction. Dr. Slockett has presented her findings to audiences at the local, national and international platforms. She is an active speaker for topics on blended and online education technologies. Her career as a scholar, teacher, speaker, consultant and entrepreneur spans fields as diverse as radiologic sciences, educational technologies, small business, and succession planning. As an invited participant in focus groups, textbook manuscript reviews and as a review panelist for several international conferences Dr. Slockett is able to contribute to a broad scope of education and business practices.

Disclosures
*There are no relevant financial relationships with ineligible companies for those involved with the ability to control the content of this activity.

Revisioning Author: M. Julie Talmadge, DNP, APRN, FNP-BC, APPD

Dr. Talmadge is a family nurse practitioner with over 18 years of experience as a nurse practitioner. Her most recent clinical experience was in acute care working with a surgical residency program in Orlando, Florida. In 2013 she was awarded her Doctorate of Nursing Practice from the University of Florida in Gainesville. She currently is the Accredited Provider Program Director with echelon, Continuing Education and Professional Development, a Division of AdventHealth University. Dr. Talmadge is a member of the Central Florida Advanced Nursing Practice Council. She served on the Florida Board of Nursing, as appointed by the Governor (term 2018 - 2021). She has been adjunct faculty at the University of Central Florida and has precepted graduate nurse practitioner students.

Disclosures
*There are no relevant financial relationships with ineligible companies for those involved with the ability to control the content of this activity.

- 4/30/2026
2001 K Street, NW
Suite 300 North
Washington, DC 20006
Phone: 800-334-2472
https://www.ahra.com
CE Credits: 2.00, Category: END653 = A ARRT, Expires: 4/30/2026
CE Credits: 1.00, Category: FLDOH-BRC 26000017=Cat A/Personal Development, Expires: 1/31/2026
- 3/30/2026
Suite 400
8515 Georgia Avenue
Silver Spring, Maryland 20910-3492
Phone: 800-284-2378
https://www.nursingworld.org
Contact Hours: 1.00, Category: ED A/Education
- 3/30/2026
1123 South University Ave
# 800
Little Rock, AR 72204
Phone: 501-686-2700
https://www.arsbn.org/
CE Credits: 1.00, Category: General

Registered Nurse
Registered Nurse Practitioner
Certified Nurse Practitioner
Clinical Nurse Specialist
Licensed Practical Nurse
Licensed Psychiatric Technician Nurse
Certified Registered Nurse Anesthetist
Certified Nurse Midwife

- 3/30/2026
PO Box 944210
Sacramento, California 94244-2100
Phone: 916-574-7718
http://www.rn.ca.gov/
CE Credits: 1.00, Category: General
- 3/30/2026
899 North Capitol Street, NE
Washington, DC 20002
Phone: 877-672-2174
https://dchealth.dc.gov/bon
Contact Hours: 1.00, Category: General

Registered Nurse (Clinical Nurse Midwife)
Registered Nurse (Clinical Nurse Specialist)
Licensed Practical Nurse
Registered Nurse (Nurse Practitioner)
Registered Nurse
Registered Nurse (Registered Nurse Anesthetist)

- 3/30/2026
4052 Bald Cypress Way
BIN C-02
Tallahassee, Florida 32399-3252
Phone: 850-245-4444
https://floridasnursing.gov/
Contact Hours: 1.00, Category: General

Registered Nurse
Advanced Practice Registered Nurse
Licensed Practical Nurse
Certified Nursing Assistants

- 3/30/2026
CE Credits: 1.00, Category: General
- 3/30/2026
237 Coliseum Drive
Macon, GA 321217
Phone: 478-207-2440
https://sos.ga.gov/georgia-board-nursing
Continuing Education Hours: 1.00, Category: General

Licensed Practical Nurse
Registered Professional Nurse

- 3/30/2026
312 Whittington Pkwy
# 300
Louisville, KY 40222
Phone: 5024293300
https://kbn.ky.gov
CE Credits: 1.00, Category: General

Licensed Practical Nurse

Registered Nurse

- 3/30/2026
900 SW Jackson
Landon State Office Building, Suite 1051
Topeka, KS 66612
Phone: 785-296-4929
https://ksbn.kansas.gov/
CE Credits: 1.00, Category: General

Registered Nurse

Licensed Practical Nurse

Nurse Practitioner

Clinical Nurse Specialist

Nurse Midwife

Registered Nurse Anesthetist

- 3/30/2026
Bureau of Professional Licensing
611 W. Ottawa
Lansing, MI 48933
Phone: 517-241-0199
https://www.michigan.gov/lara/bureau-list/bpl/health/hp-lic-health-prof/nursing
Contact Hours: 1.00, Category: General

Registered Nurse

Licensed Practical Nurse

Registered Nurse Special Volunteer

Licensed Practical Nurse Special Volunteer

- 3/30/2026
713 S. Pear Orchard Road
Suite 300
Ridgeland, MS 39157
Phone: 601-957-6300
https://www.msbn.ms.gov/
Contact Hours: 1.00, Category: General

Registered Nurse

Licensed Practical Nurse

- 3/30/2026
919 S. 7th Street
Suite 504
Bismarck, ND 58504
Phone: 701-328-9777
https://www.ndbon.org
Contact Hours: 1.00, Category: General

Advanced Practice Registered Nurse
Licensed Practical Nurse
Registered Nurse

- 3/30/2026
6301 Indian School Rd NE
Suite 710
Albuquerque, New Mexico 87110
Phone: 5058418340
https://nmbon.sks.com
Contact Hours: 1.00, Category: General

Registered Nurse
Licensed Practical Nurse
Certified Registered Nurse Anesthetist
Certified Nurse Practitioner
Clinical Nurse Specialist

- 3/30/2026
121 S Fruit St
Concord, NH 03301
Phone: 603-271-2152
https://www.oplc.nh.gov/new-hampshire-board-nursing
Contact Hours: 1.00, Category: General

Registered Nurse (RN) 

Advanced Practice Registered Nurse (APRN)

Licensed Practical Nurse (LPN)

- 3/30/2026
110 Centerview Drive
Columbia, South Carolina 29210
Phone: 803-896-4550
https://llr.sc.gov/
Contact Hours: 1.00, Category: General

Advanced Practice Registered Nurse
Licensed Practical Nurse
Registered Nurse

- 3/30/2026
130 Hobbs Ave
Suite B
Cheyenne, WY 82002
Phone: (307)777-7601
https://wsbn.wyo.gov/
CE Credits: 1.00, Category: General

Certified Nurse Midwife
Certified Nurse Practitioner
Certified Nurse Specialist
Certified Nursing Assistant
Certified Registered Nurse Anesthetist
Licensed Practical Nurse
Registered Nurse

- 3/30/2026
90 MacCorkle Ave. SW
Suite 203
South Charleston, WV 25303
Phone: 304-744-0900
https://wvrnboard.wv.gov/
Contact Hours: 1.00, Category: General

Registered Nurse
Advanced Practice Registered Nurse

Completion Requirements: To receive continuing education credit commensurate with the credit awarded for this on-line activity, the participant must:

  • View all modules and cases studies.
  • Participate and pass all Self-Checks and Post Test(s).
  • Complete and submit the on-line evaluation.

Certificates of Completion: will be available to print immediately upon finishing the completion requirements. You are encouraged to print and save your certificate for your portfolio as required by your licensing body. Interdisciplinary accredited activities, activities having multiple accreditors, will be listed individually on the Certificate of Completion.

Non-Endorsement of Products: echelon®, as an accredited provider, has demonstrated proficient experience and viable resources to provide for valid and reliable evaluation of CE activities. The accuracy of the facts and opinions contained in this activity are the responsibility of the author(s) and do not necessarily reflect those of echelon® or its sponsors. Practitioners should consult primary resources, state regulations, and their healthcare facility policies and procedures for specific application of said content to their local situation. echelon® does not imply that there is real or implied endorsement of any product, service, or company neither referred to in this activity nor of any company subsidizing costs related to this activity. All information contained in this activity is for educational purposes only.

Electronic Record Retention: All activity records are kept on file for a minimum of six (6) years.

Relevant Financial Relationships: echelon® also chooses full disclosure with each activity to report any relevant financial relationship affiliation or support in conjunction with the planning or development of any activity.

*There are no relevant financial relationships with ineligible companies for those involved with the ability to control the content of this activity.