Online Courses

Improving the Patient Experience in the Healthcare Setting

Price: $15.00 CE: 1.00
This course is accessible until 6/1/2022

Based on the findings of a leading healthcare facilities, this course will help enhance the healthcare professional's ability to effectively communicate with patients in order to satisfy patients' needs and expectations. The course focuses on how to best communicate important and relevant information to a diverse patient population that will establish trust with the patient. Particular attention is given to the healthcare professional's role in communication, ethics, protocols, patient confidentiality, image quality, and professionalism.


AdventHealth University Division – echelon® is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

echelon® is an approved CE provider by the Florida Board of Nursing.

AdventHealth University Division echelon is approved by the California Board of Registered Nursing. Provider Number CPE16352.

NOTE: This activity may be available in multiple formats or from different sponsors; individuals may not repeat and report a self-learning activity for credit twice in the same biennium.

ANCC Accredited Organization

This course reports to CE Broker

Upon successful completion of this course, the participant will be able to:
  1. Identify specific needs of the patient, both for communication and comfort, and describe ways to meet those needs.
  2. Describe appropriate strategies to work with special needs patients, including issues related to age and circumstances that require special consideration/handling.
  3. Indicate procedures and protocols that are essential to ensure accurate and appropriate patient service.
  4. Identify ways to let patients know their perspective is being considered.
  5. Describe steps to take to ensure that physicians' needs are met.
  6. Identify the issues related to maintaining a professional imaging environment with peers, students, and patients, including patient confidentiality.

Qualified Planners/Faculty

Jerry T. Shilling, MA, RT (R)

Mr. Shilling graduated from Webster University with a Master of Arts in Health Services Management. He has worked at Florida Hospital for the past nine years as the Assistant Director of Radiology. His resume includes 38 years of radiology experience in several hospitals with over 30 years in radiology leadership designing and implementing radiology services including diagnostic, nuclear, MRI, CT, mammography, PET, angio, and ultrasound. Mr. Shilling has also been responsible for the start-up of several radiology clinics and radiology services in physicians' offices.

This author has disclosed that there are neither conflicts of interest nor commercial affiliation with this activity.

Deena Slockett, MBA, EdD

Deena L. Slockett, MBA, EdD has spent over twenty years providing service and instruction in the areas of Radiologic Sciences, Business, Finance, Leadership and Organizational Strategies for Adventist University of Health Sciences. After starting her career in the clinical arena, she is now the Vice-Chair of the Department of Radiologic Sciences and professor for many traditional and on-line courses in radiologic sciences, business and healthcare administration. Dr. Slockett earned a Bachelor of Science in Healthcare Administration from Barry University, a Master of Business Administration from Webster University, and a Doctor of Education in Organizational Leadership from Pepperdine University. Her research in servant leadership focuses on physicians and their perceived work life satisfaction. Dr. Slockett has presented her findings to audiences at the local, national and international platforms. She is an active speaker for topics on blended and online education technologies. Her career as a scholar, teacher, speaker, consultant and entrepreneur spans fields as diverse as radiologic sciences, educational technologies, small business, and succession planning. As an invited participant in focus groups, textbook manuscript reviews and as a review panelist for several international conferences Dr. Slockett is able to contribute to a broad scope of education and business practices.

This author has disclosed that there are neither conflicts of interest nor commercial affiliation with this activity.

Revisioning Author: M. Julie Talmadge, DNP, APRN, FNP-BC

Dr. Julie Talmadge is a family nurse practitioner with 15 years of experience as a  nurse practitioner.  She currently works in acute care with a surgical residency program in Orlando, Florida.  In 2013 she was awarded her Doctorate of Nursing Practice from the University of Florida in Gainesville.  Dr. Talmadge is a member of Sigma Theta Tau International, and the Central Florida Advanced Nursing Practice Council.  She currently serves on the Florida Board of Nursing, as appointed by the Governor (term 2018-2020). She has been adjunct faculty at the University of Central Florida and has precepted graduate nurse practitioner students.


This author has disclosed that there are neither conflicts of interest nor commercial affiliation with this activity.

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Completion Requirements: To receive continuing education credit commensurate with the credit awarded for this on-line activity, the participant must:

  • View all modules
  • Participate and pass all learning checks
  • Pass the Post Test(s) with a minimum score of 80%
  • Complete and submit the on-line evaluation

Certificates of Completion: will be available to print immediately upon finishing the completion requirements. You are encouraged to print and save your certificate for your portfolio as required by your licensing body. Interdisciplinary accredited activities, activities having multiple accreditors, will be listed individually on the Certificate of Completion.

Non-Endorsement of Products: echelon®, as an accredited provider, has demonstrated proficient experience and viable resources to provide for valid and reliable evaluation of CE activities. The accuracy of the facts and opinions contained in this activity are the responsibility of the author(s) and do not necessarily reflect those of echelon® or its sponsors. Practitioners should consult primary resources, state regulations, and their healthcare facility policies and procedures for specific application of said content to their local situation. echelon® does not imply that there is real or implied endorsement of any product, service, or company neither referred to in this activity nor of any company subsidizing costs related to this activity. All information contained in this activity is for educational purposes only.

Electronic Record Retention: All activity records are kept on file for a minimum of six (6) years.

echelon® also chooses full disclosure with each activity to report any author conflicts of interest or commercial affiliation or support in conjunction with any activity.

Educational Health Care Team Members and Course Author Conflict of Interest: There have been no conflicts of interest disclosed by planners, authors, or presenters; nor has there been disclosure of any relevant financial relationships with any commercial companies or their products pertaining to this activity.

Commercial Company Support: The content of this activity was not developed with support from any commercial companies nor are there any staff commercial affiliations.