Frequently Answered Questions

I took one of your courses last year and I went in today to print my certificate and it says I haven't completed the course, but I passed the post test. Can I still get my certificate?

At the beginning of each course, the requirements for successful completion and the generation of the certificate of completion are posted. More often than not, one of the following key elements were not completed. We suggest you go back into the course and verify that you completed the following 4 elements:1) View each topic within the course, 2) Participate in each activity, 3) Achieve a passing score, 4) Complete the course evaluation. If you still are unable to print your certificate, please feel free to contact us and we will gladly assist you.