The critical components of what we do enables our mission of Extending the Healing Ministry of Christ. This course is part of the annual required education for Hospice volunteers and covers the important organization and hospice policies and regulations. In order to provide top quality of care for our patients and their caregivers, it is important to grow and reinforce our understanding of these policies and procedures.

The purpose of this course if for AdventHealth Hospice Volunteers to have an understanding of the critical components of what we do which enables our mission of Extending the Healing Ministry of Christ. This course will cover:

1. Our Mission, Vision and Values.
2. Corporate Responsibility
3. Patient Rights
4. Risk Management
5. Safety
6. Patient Safety
7. Environment
8. Information Technology
9. Infection Prevention
10. Clinical Quality

I understand that I am required to complete the 2023/24 HARE Facts for Hospice Volunteer assigned to me by AdventHealth Hospice Volunteer Services.

I understand that in order to receive credit for completing the online courses(s) for Volunteer Services I must watch the entire course, complete the quizzes, pass the post test with a score of 100%, and fill out the evaluation for each course.

I agree to adhere to the online course/program integrity guidelines and that, once I have successfully completed the course, I will be able to print my Certificate of Completion and submit to the Hospice Volunteer Office if required to do so.

I agree that upon receipt of my Certificate of Completion that said certificate will not be manipulated, altered, or changed from the original information in any way.

Note: On-line education activity integrity is a concept used to address the authenticity of the participant’s work.

Completion Requirements: To receive completion the participant must:

• View all modules
• Participate and pass all learning checks
• Pass the Post Test(s) with a score of 100%
• Complete and submit the on-line evaluation

Completion Certificates: Will be available to print immediately upon successful completion of this online course. It also will be stored electronically in your profile under your course history.

Electronic Record Retention: All activity records are kept on file for a minimum of six (6) years.

Non-Endorsement of Products: AdventHealth, as a provider of online education, has demonstrated proficient experience and viable resources to provide for valid and reliable activities. The accuracy of the facts and opinions contained in this activity are the responsibility of the author(s) and do not necessarily reflect those of AdventHealth. AdventHealth does not imply that there is real or implied endorsement of any product, service, or company neither referred to in this activity nor of any company subsidizing costs related to this activity. All information contained in this activity is for educational purposes only.

AdventHealth also chooses full disclosure with each activity to report any author conflicts of interest or commercial affiliation or support in conjunction with any activity.

Educational Health Care Team Members and Course Author Conflict of Interest: There have been no conflicts of interest disclosed by planners, authors, or presenters; nor has there been disclosure of any relevant financial relationships with any commercial companies or their products pertaining to this activity.

Commercial Company Support: The content of this activity was not developed with support from any commercial companies nor are there any staff commercial affiliations.