Online Courses

Communication Skills Training: How to Deliver “Bad News”

Price: $30.00 CE: 2.00
This course is accessible until 7/1/2022

Having to give bad news to patients happens frequently in healthcare arenas and many times healthcare professionals have not received training and education on how to compassionately and competently deliver bad news. Research has demonstrated that educating and reeducating healthcare professionals how to deliver bad news using a tool decreases patient distress and improves healthcare professional confidence and empathetic response thereby creating a better encounter for everyone involved.

This course will focus on providing healthcare professional education on the available tools and frameworks available to deliver bad news and provide education on how to implement one of these tools when having to discuss difficult information with patients.


AdventHealth University Division – echelon® is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

echelon® is an approved CE provider by the Florida Board of Nursing.

AdventHealth University Division echelon is approved by the California Board of Registered Nursing. Provider Number CPE16352.

ANCC Accredited Organization

This course reports to CE Broker

Upon completion of this course, the participant will be able to:
  1. Define what constitutes bad news.
  2. Identify factors influencing communication skills.
  3. Understand the importance of communication skills.
  4. Analyze the necessary steps to communicate bad news.
  5. Distinguish similarities between the frameworks available to communicate difficult news.
  6. Evaluate the emotional response of the recipient who receives bad news.
  7. Utilize one of the frameworks presented when delivering difficult news.

Qualified Planners/Faculty

Virginia Ruth Corey, DNP, APRN, FNP-BC, RN

Dr. Corey is a “Doctor of Nursing Practice “and a board-certified Family Nurse Practitioner by the American Nurses Credentialing Center. She has worked for many years in both public and private practice as a medical provider. Corey’s academic appointments include tenure as a full professor of nursing, Program Lead for the Practical Nursing Program at Daytona State College, Department Chair of Nursing at Seminole State College, Professor of the Certified Nurse Anesthetist Program at Adventist University of Health Sciences and, after moving to Nashville, TN. the Director of Nursing Academics at Marian University, and the Executive Director of the School of Nursing at Lipscomb University. Corey’s experience in nursing education includes development of educational online and on-ground nursing programs, professional development curriculum, and continuing education and online courses. Corey is the author of many clinical practice white papers utilizing the science of nursing research to build quality in healthcare programs for both patients and health care providers. She is a national honor society member of both the Sigma Theta Tau International Nursing Honors Society and the Golden Key Society. Her awards include the University of Central Florida’s Outstanding Student Award, the Outstanding Teacher of the Year Award at Daytona State College, the Florida Hospital Clinical Excellence in Research Award, and the Nova Southeastern Chancellor’s Outstanding Academic Award. She is currently the owner, CEO and President of Its A Calling Education LLC, a company that specializes in building nursing programs, nursing schools, healthcare curriculum and continuing education for healthcare professionals. She is the author of this Practical School of Nursing, the 3 R’s Nurse Refresher Course, and the Simulations vs. Case Studies Book. 


This author has disclosed that there are neither conflicts of interest nor commercial affiliation with this activity.

P. Gage Gwyn, Ph.D., APRN-BC, CNS, OCN, FCN

Priscilla "Gage" Gwyn is an adult oncology nurse practitioner at the Ambulatory Infusion Center at AdventHealth in Greater Orlando (formerly Florida Hospital).  Dr. Gwyn received her Bachelor of Science in nursing from the SUNY Brockport College of Nursing in New York and her Master of Science in nursing with Adult Nurse Practitioner and Clinical Nurse Specialist certificates from Duke University College of Nursing in Durham, North Carolina.  She then received her PhD in Nursing from the Barry University, Division of Nursing, in Miami Shores, Florida.  She has lectured on the care of patients with hematologic malignancies and has initiated, coordinated, and facilitated monthly support groups at several practice locations in Florida.  She is nationally published and is a current member of the Oncology Nursing Society, Society of NeuroOncology, and Greater Orlando Hematology Oncology Physician Extenders.


This author has disclosed that there are neither conflicts of interest nor commercial affiliation with this activity.

Revisioning Author: Marlene Watson, EdD, JD, MSN, RN

Dr. Marlene Watson has been a nursing faculty at AdventHealth University since 2005. In 1993, Dr. Watson earned her Diploma Nursing Degree at George Brown College in Toronto, Canada. She continued her education at the University of Central Florida where she earned her BSN in 1999 and MSN in 2003.  In 2014, Dr. Watson received her Doctor of Education from Nova Southeastern University and a Juris Doctorate from Barry University in 2018.

After receiving her law degree, she became an adjunct professor providing online instruction to students in their second and third year. Currently, she serves as a content reviewer for echelon®, and has been a clinical adjunct faculty for the University of Central Florida.

Dr. Watson is the founder and President of Youth United for Christ, a local 501 (c) (3) not-for-profit organization, whose mission is to mentor both children and youth. She has organized and participated in several mission trips to Haiti, where she and her team provided health related screenings and education. Additionally, she has coordinated many local community outreach events, serving displaced families in the community. 


This author has disclosed that there are neither conflicts of interest nor commercial affiliation with this activity.

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Contact Hours: 2.00, Expires: 7/1/2022
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CE Credits: 2.00, Category: General, Expires: 7/1/2022

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Registered Nurse (Clinical Nurse Midwife)
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Phone: 850-245-4444
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Phone: 478-207-2440
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Phone: 5058418340
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Completion Requirements: To receive continuing education credit commensurate with the credit awarded for this on-line activity, the participant must:

  • View all modules
  • Participate and pass all learning checks
  • Pass the Post Test(s) with a minimum score of 80%
  • Complete and submit the on-line evaluation

Certificates of Completion: will be available to print immediately upon finishing the completion requirements. You are encouraged to print and save your certificate for your portfolio as required by your licensing body. Interdisciplinary accredited activities, activities having multiple accreditors, will be listed individually on the Certificate of Completion.

Non-Endorsement of Products: echelon®, as an accredited provider, has demonstrated proficient experience and viable resources to provide for valid and reliable evaluation of CE activities. The accuracy of the facts and opinions contained in this activity are the responsibility of the author(s) and do not necessarily reflect those of echelon® or its sponsors. Practitioners should consult primary resources, state regulations, and their healthcare facility policies and procedures for specific application of said content to their local situation. echelon® does not imply that there is real or implied endorsement of any product, service, or company neither referred to in this activity nor of any company subsidizing costs related to this activity. All information contained in this activity is for educational purposes only.

Electronic Record Retention: All activity records are kept on file for a minimum of six (6) years.

echelon® also chooses full disclosure with each activity to report any author conflicts of interest or commercial affiliation or support in conjunction with any activity.

Educational Health Care Team Members and Course Author Conflict of Interest: There have been no conflicts of interest disclosed by planners, authors, or presenters; nor has there been disclosure of any relevant financial relationships with any commercial companies or their products pertaining to this activity.

Commercial Company Support: The content of this activity was not developed with support from any commercial companies nor are there any staff commercial affiliations.