Based on the findings of a leading healthcare facilities, this course will help enhance the healthcare professional's ability to effectively communicate with patients in order to satisfy patients' needs and expectations. The course focuses on how to best communicate important and relevant information to a diverse patient population that will establish trust with the patient. Particular attention is given to the healthcare professional's role in communication, ethics, protocols, patient confidentiality, image quality, and professionalism.

ACCREDITATION STATEMENT

AdventHealth University Division – echelon® is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

echelon® is an approved CE provider by the Florida Board of Nursing.

AdventHealth University Division echelon is approved by the California Board of Registered Nursing. Provider Number CPE16352.

NOTE for Imaging: This activity may be available in multiple formats or from different sponsors; individuals may not repeat and report a self-learning activity for credit twice in the same biennium. You must be licensed in the state of Florida to report an activity that is only approved by the state. If this activity is also approved by an organization that ARRT has approved to evaluate CE, select that organization’s name, as opposed to the state licensing agency name.

Upon successful completion of this course, the participant will be able to:

1. Identify specific needs of the patient, both for communication and comfort, and describe ways to meet those needs.
2. Describe appropriate strategies to work with special needs patients, including issues related to age and circumstances that require special consideration/handling.
3. Indicate procedures and protocols that are essential to ensure accurate and appropriate patient service.
4. Identify ways to let patients know their perspective is being considered.
5. Describe steps to take to ensure that physicians' needs are met.
6. Identify the issues related to maintaining a professional environment with peers, students, and patients, including patient confidentiality.

Completion Requirements: To receive continuing education credit commensurate with the credit awarded for this on-line activity, the participant must:

• View all modules and cases studies.
• Participate and pass all Self-Checks and Post Test(s).
• Complete and submit the on-line evaluation.

Certificates of Completion: will be available to print immediately upon finishing the completion requirements. You are encouraged to print and save your certificate for your portfolio as required by your licensing body. Interdisciplinary accredited activities, activities having multiple accreditors, will be listed individually on the Certificate of Completion.

Non-Endorsement of Products: echelon®, as an accredited provider, has demonstrated proficient experience and viable resources to provide for valid and reliable evaluation of CE activities. The accuracy of the facts and opinions contained in this activity are the responsibility of the author(s) and do not necessarily reflect those of echelon® or its sponsors. Practitioners should consult primary resources, state regulations, and their healthcare facility policies and procedures for specific application of said content to their local situation. echelon® does not imply that there is real or implied endorsement of any product, service, or company neither referred to in this activity nor of any company subsidizing costs related to this activity. All information contained in this activity is for educational purposes only.

Electronic Record Retention: All activity records are kept on file for a minimum of six (6) years.

Relevant Financial Relationships: echelon® also chooses full disclosure with each activity to report any relevant financial relationship affiliation or support in conjunction with the planning or development of any activity.

*There are no relevant financial relationships with ineligible companies for those involved with the ability to control the content of this activity.