Thursday, July 27, 2017
 
Need Help?
There are several different ways in which we can assist you.
  1. Browse or search our list of Frequently Asked Questions. We've compiled answers to the questions we receive the most. Chances are, your question is answered in the FAQ.
  2. Send us a question or request in the form below.
  3. For immediate assistance, click Live Chat and we will be available to chat with you online momentarily.
  4. Call us toll-free at (888) 800-8101.

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Frequently Asked Questions
How do I take a course?I was given a voucher for a course. How do I redeem it?I was given a voucher for a course. How do I redeem it?I was given a voucher code a while ago, but haven’t used it yet. Will it expire?I was given a voucher code a while ago, but haven’t used it yet. Will it expire?Do I have to register on your website to take a course?Do I have to register on your website to take a course?What browsers are your courses compatible with?What browsers are your courses compatible with?Can I use an iPad or other smart mobile device to take a course?Can I use an iPad or other smart mobile device to take a course?Do I need speakers or headphones to view your courses? Do they have sound?Do I need speakers or headphones to view your courses? Do they have sound?I can’t remember my username or password. How do I retrieve them?Do you update your courses regularly?Do you update your courses regularly?I was given a voucher for a course. Do I have to re-enter it every time I go into the course?I was given a voucher for a course. Do I have to re-enter it every time I go into the course?I entered a voucher code, but it keeps telling me that it’s invalid. Am I doing something wrong?Are your courses SCORM compliant? Can we host one of your courses on our LMS?Are your courses SCORM compliant? Can we host one of your courses on our LMS?Are your courses available on CD-ROM?Can I see what echelon courses are like before buying one?If a course I purchased is not what I need, can I get a refund?My organization/department needs to take some of these courses. Is there a discount available for a group purchase?My organization/department needs to take some of these courses. Is there a discount available for a group purchase?Can you build custom courses specific to the needs of my organization?Can you build custom courses specific to the needs of my organization?We have some courses that need hosting. Can you host them for us?We have some courses that need hosting. Can you host them for us?Where can I find who accredits the course?Where can I find who accredits the course?I took the post test and passed, but I am now seeing a message that states that I have not completed it. What will I need to do from here?I need credits by a RCEEM. What is a RCEEM?I need credits by a RCEEM. What is a RCEEM?I took one of your courses last year and I went in today to print my certificate and it says I haven't completed the course, but I passed the post test. Can I still get my certificate?I have successfully completed a course and can print my Certificate of Completion. Why did the credit for this course not post to my CE Broker account where the credits for other courses I’d taken that day did?I have successfully completed a course and can print my Certificate of Completion. Why did the credit for this course not post to my CE Broker account where the credits for other courses I’d taken that day did?I successfully completed a course for my license renewal through Healthstream with Tenet. It has been more than 90 days, but yet I do not see this on my transcript. I am showing as incomplete for my renewal. What will I need to do?I successfully completed a course for my license renewal through Healthstream with Tenet. It has been more than 90 days, but yet I do not see this on my transcript. I am showing as incomplete for my renewal. What will I need to do?If I start a course and do not get a chance to finish, can I come back to it or do I need to complete it all at once?Sometimes the tool bar in the course starts flashing yellow. Is there something wrong with the course?I used a voucher to enroll in some courses, but I did not get a chance to finish all the courses. I am now receiving a message that the accreditation for one of the courses has expired. Can I no longer take this course and get credit?I used a voucher to enroll in some courses, but I did not get a chance to finish all the courses. I am now receiving a message that the accreditation for one of the courses has expired. Can I no longer take this course and get credit?I used a voucher to enroll in some courses, but I did not get a chance to finish all the courses. I am now receiving a message that the accreditation for one of the courses has expired. Can I no longer take this course and get credit?I took a course and completed it, but when I print my certificate, I can't find the course number. Where can I receive this information?I took a course and completed it, but when I print my certificate, I can't find the course number. Where can I receive this information?My license was up for renewal and the courses that I took were dated after my renewal date. Is there any way to change the date on my certificate?I completed a course and when I printed the certificate, I noticed that it does not show that it is an approved course for ARRT. Will it be accepted for ARRT CE requirements?I completed a course and when I printed the certificate, I noticed that it does not show that it is an approved course for ARRT. Will it be accepted for ARRT CE requirements?What number do I report when I talk to the Licensing Department at Tallahassee?I took a course through our education department and it has not posted to CE Broker, but I need the 3 credits applied toward my license renewal. How do I do that?I am a healthcare provider in Florida. Can you help me with license questions?
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